ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.
ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.
|ITIL Foundation||3||Upon Request|
|ITIL Service Lifecycle: Service Strategy||3||Upon Request|
|ITIL Service Lifecycle: Service Design||3||Upon Request|
|ITIL Service Lifecycle: Service Transition||3||Upon Request|
|ITIL Service Lifecycle: Service Operation||3||Upon Request|
|ITIL Service Capability: Operational Support & Analysis||3||Upon Request|
|ITIL Service Capability: Planning, Protection & Optimization||3||Upon Request|
|ITIL Service Capability: Release, Control & Validation|
|ITIL Service Capability: Service Offerings & Agreements||3||Upon Request|