Course Overview
Overview
The ITIL 4 Foundation certification introduces you to an end-to-end operating model for the creation and delivery of technology-enabled products. This course bridges the gap between traditional IT service management and modern ways of working, such as Agile, DevOps, and Design Thinking. You will learn the common language of IT professionals and understand how to co-create value with customers in the modern digital era.
Course Benefits
- Global Recognition: Earn a world-renowned credential used by 82% of Fortune 500 companies.
- Future-Proof Your Career: Adapt to the AI-driven era with an AI-native framework designed for the future.
- Universal Language: Speak the global terminology used by IT and digital service teams worldwide.
- Operational Excellence: Learn to optimize activities and resources to drive measurable business impact.
- Comprehensive Package: This course is inclusive of the official PeopleCert exam voucher, eBook, and mock exams.
Prerequisites
- Formal Requirements: None. This is an entry-level course open to everyone.
- Ideal For: IT professionals, service desk staff, project managers, and business students looking to enter the tech sector.
- Recommended: A basic awareness of IT services is helpful but not mandatory.
Course Outline
- Introduction to Service Management
- The Four Dimensions of Service Management
- The ITIL Service Value System (SVS)
- The ITIL Guiding Principles
- The Service Value Chain
- ITIL Management Practices
- Exam Preparation
| 2026 CLASSES | |||||
|---|---|---|---|---|---|
| Jan | Feb | Mar | Apr | May | Jun |
| 19 – 21 | 9 – 11 | 2 – 4 | 13 – 15 | 18 – 20 | 8 – 10 |
| Jul | Aug | Sep | Oct | Nov | Dec |
| 20 – 22 | 17 – 19 | 7 – 8 | 12 – 14 | 2 – 4 | 14 – 16 |
Overview
The ITIL 4 Practitioner modules represent the next evolution in the ITIL 4 qualification scheme. While Foundation provides the “what” and “why,” the Practitioner modules focus on the “how.” These courses provide deep-dive, practical guidance for specific management practices, enabling professionals to apply ITIL concepts directly to their daily work.
Course Benefits
- Targeted Expertise: Gain specialized knowledge in the specific areas most relevant to your job role.
- Practical Application: Learn to use the ITIL Maturity Model to assess and improve your organization’s capabilities.
- Career Specialization: Position yourself as an expert in critical functions like Change Enablement, Service Desk, or Problem Management.
- Path to Practice Manager: Completing five Practitioner modules (or one of the combined 3-day modules) leads to the prestigious ITIL 4 Practice Manager (PM) designation.
- Efficiency: Each individual practice module is a concise, 1-day course designed for busy professionals.
Prerequisites
- Mandatory: You must hold a valid ITIL® 4 Foundation certificate to enroll in any ITIL 4 Practitioner module.
- Recommended: Basic experience working within an IT Service Management (ITSM) environment.
Course Outline
- Key Concepts of the Practice
- Practice Processes
- Roles and Competencies
- Information and Technology
- Partners and Suppliers
- The ITIL Capability Model
- Guiding Principles Integration
| 2026 CLASSES | |||||
|---|---|---|---|---|---|
| Jan | Feb | Mar | Apr | May | Jun |
| 5 – 7 | – | 16 – 18 | – | 18 – 20 | – |
| Jul | Aug | Sep | Oct | Nov | Dec |
| 6 – 8 | – | 21 – 23 | – | 23 – 25 | – |
