ITIL Managing Professional (MP)

Course Overview

Overview
The ITIL® 4 Specialist: Create, Deliver and Support (CDS) module is the “engine room” of the ITIL 4 framework. While Foundation gives you the vocabulary, CDS gives you the blueprints. This course focuses on the integration of different value streams and activities to create, deliver, and support IT-enabled products and services.

Course Benefits

  • Managing Professional (MP) Path: One of the four essential modules required to achieve the prestigious ITIL 4 Managing Professional designation.
  • Operational Mastery: Learn how to map and optimize value streams to eliminate waste and speed up delivery.
  • Holistic Focus: It’s not just about tools; gain insights into organizational culture, team collaboration, and employee wellbeing.
  • Modern Techniques: Learn how to apply “Shift-Left” strategies, CI/CD, and advanced information technology to everyday service management.
  • Stakeholder Value: Improve the quality of service delivery, leading to higher customer satisfaction and better business outcomes.

Prerequisites

  • Mandatory: You must hold a valid ITIL® 4 Foundation certificate.
  • Recommended: Professionals working within the “operational” side of IT, including team leads, service desk managers, and developers.

Course Outline

  • Organizational Culture & Teams
  • Professionalism in IT
  • Information Technology to Create, Deliver & Support
  • Value Streams for New Services
  • Value Streams for User Support
  • Prioritizing and Managing Work
  • Commercial & Third-Party Considerations
2026 CLASSES
Jan Feb Mar Apr May Jun
5 – 7 – 16 – 18 – 18 – 20 –
Jul Aug Sep Oct Nov Dec
6 – 8 – 21 – 23 – 23 – 25 –

Overview
The ITIL® 4 Specialist: Drive Stakeholder Value (DSV) module is designed for IT professionals who want to master the interface between the service provider and their stakeholders. While other modules look inward at operations, DSV looks outward at the customer.

Course Benefits

  • Managing Professional (MP) Path: A core module required to achieve the ITIL 4 Managing Professional designation.
  • Master the Customer Journey: Gain a step-by-step framework for managing stakeholder experiences and expectations.
  • Boost CX and UX: Learn practical techniques to improve Customer Experience (CX) and User Experience (UX) across the lifecycle.
  • Value Co-Creation: Move beyond “delivering” services to actively co-creating value with your partners and customers.
  • Communication Mastery: Enhance your ability to influence, negotiate, and maintain high-trust relationships with diverse stakeholders.

Prerequisites

  • Mandatory: You must hold a valid ITIL® 4 Foundation certificate.
  • Recommended: Professionals responsible for managing relationships, customer experience, or those in sales and account management roles within an IT context.

Course Outline

  • Explores
  • Engage
  • Offer
  • Agree
  • Onboard
  • Co-create
  • Realize
2026 CLASSES
Jan Feb Mar Apr May Jun
5 – 7 – 16 – 18 – 18 – 20 –
Jul Aug Sep Oct Nov Dec
6 – 8 – 21 – 23 – 23 – 25 –

Overview
The ITIL® 4 Specialist: High-Velocity IT (HVIT) module is designed for IT professionals working in fast paced, digital environments. It explores the ways in which digital organizations and digital operating models function in high-velocity environments.

Course Benefits

  • Managing Professional (MP) Path: A mandatory module for those aiming to achieve the ITIL 4 Managing Professional designation.
  • Speed to Market: Learn techniques to drastically reduce lead times for changes and service deployments.
  • Digital Transformation Mastery: Understand the “High-Velocity” mindset—valuing ethics, safety, and trust alongside speed.
  • Advanced Tech Integration: Gain insights into how AI, Machine Learning, and Cloud-native technologies drive high-velocity delivery.
  • Resilience in Motion: Learn to maintain “High-Velocity” operations even under the pressure of continuous change and high demand.

Prerequisites

  • Mandatory: You must hold a valid ITIL® 4 Foundation certificate.
  • Recommended: Professionals in roles such as DevOps Engineer, Cloud Architect, Site Reliability Engineer (SRE), or any lead role in a digital-first organization.

Course Outline

  • High-Velocity IT Concepts
  • The Digital Product Lifecycle
  • The Five Objectives of HVIT
  • Key Practices for HVIT
  • Cultural Transformation
2026 CLASSES
Jan Feb Mar Apr May Jun
5 – 7 – 16 – 18 – 18 – 20 –
Jul Aug Sep Oct Nov Dec
6 – 8 – 21 – 23 – 23 – 25 –

Overview
The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) module is a unique, “universal” component of the ITIL 4 framework. It is the only module that serves as a core requirement for both the ITIL 4 Managing Professional (MP) and the ITIL 4 Strategic Leader (SL) designations.

Course Benefits

  • Dual-Designation Path: The only module that counts toward both the Managing Professional and Strategic Leader titles.
  • Strategic Command: Learn to define a clear vision and direction for your teams, ensuring IT activities align with business goals.
  • Master Governance & Risk: Gain the tools to navigate complex regulatory environments and manage risk without slowing down innovation.
  • Influence & Change: Develop leadership skills to drive organizational change and foster a culture of continual improvement.
  • Data-Driven Decision Making: Learn how to use effective measurement and reporting to guide strategic and operational planning.

Prerequisites

  • Mandatory: You must hold a valid ITIL® 4 Foundation certificate.
  • Recommended: Professionals in leadership, management, or senior operational roles who are responsible for directing teams or planning improvements.

Course Outline

  • Direct, Plan and Improve Concepts
  • Direction & Planning
  • Measurement & Reporting
  • Continual Improvement
  • Organizational Change Management (OCM)
  • Governance, Risk & Compliance (GRC)
  • Communication & Collaboration
2026 CLASSES
Jan Feb Mar Apr May Jun
5 – 7 – 16 – 18 – 18 – 20 –
Jul Aug Sep Oct Nov Dec
6 – 8 – 21 – 23 – 23 – 25 –
WhatsApp chat